Background
We were recently contacted by the manager of a busy café in Newport city centre who reported issues with slow-draining water and unpleasant odours coming from an external manhole near their kitchen waste pipe. With customers and staff to consider, the client required a fast and discreet solution to minimise disruption to the business. As trusted specialists in drain unblocking in Newport, our team responded the same day.
Initial Inspection
Our engineers arrived on-site within hours of the callout and carried out a preliminary inspection. The area around the drain showed signs of overflow, and water was backing up into the kitchen sink during periods of high usage – a clear indication of a blocked external drain.
To diagnose the problem accurately and without unnecessary excavation, we deployed a CCTV drain survey. The footage revealed a significant build-up of coffee grounds, grease, and general food waste. In addition, wipes and other non-flushable materials had compounded the blockage further down the pipe run.
The Unblocking Process
Given the nature of the blockage, we opted for high-pressure water jetting, which is particularly effective in breaking down stubborn food waste and grease deposits. The jetting process cleared the line swiftly, dislodging and flushing out all obstructions. To ensure a thorough clean, we followed up with a mechanical descaling tool to scrape off residual build-up along the pipe walls, restoring full flow capacity.
Throughout the process, we ensured the business could remain open, sectioning off the work area and completing the job discreetly during off-peak hours.
Follow-Up Recommendations
After successfully unblocking the drain, our team provided the client with before-and-after footage from the CCTV survey, offering complete transparency and peace of mind. We also carried out a full inspection of the drainage system to ensure there were no additional hidden issues.
To help prevent future problems, we advised the café on implementing a grease trap in the kitchen, as well as routine maintenance using enzyme-based cleaning agents. We also provided a scheduled maintenance plan tailored to the specific usage demands of the business.
Outcome
The job was completed within a single afternoon, and the drain has remained fully functional since our visit. Thanks to our prompt response and expert handling, the café avoided any downtime or disruption to service. The client was impressed with our professional approach and has since signed up for regular drainage maintenance with our team.
Conclusion
This case highlights the importance of swift, expert intervention when dealing with blocked drains in a commercial setting. Whether it’s a small café or a large office block, our drain unblocking services in Newport ensure that your business stays operational and hygienic, no matter the challenge.
Get a Free Quote Today
If you're a business or homeowner with drainage issues, the team at Jetline can help. Whether you're based in Newport city centre or surrounding neighbourhoods, contact one of our local engineers today for a free, no-obligation quote and let us get your drains flowing smoothly again.
